Free U.S. shipping over $99 · 30-day returns · Secure Shopify checkout
Store information

Return and refund policy

Clear return and refund information helps shoppers buy with confidence.

Return and refund policy

We offer a 30-day return window for eligible items. Products should be returned with original accessories, packaging when possible, and proof of purchase.

  • Contact support before sending a return.
  • Returned products are inspected before refund approval.
  • Shipping fees, damaged goods, missing accessories, or signs of misuse may affect refund eligibility.

Return support: hi@syvols.com. Business address: Rm 701, Unit 127, 7/F, Twr B New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong.